At Art is a Lifeline, we strive to ensure that our customers are fully satisfied with their purchases. All our products are fulfilled by Printful, and therefore our return and refund policies align with Printful’s existing terms.

1. Claims for Misprinted, Damaged, or Defective Items
Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part will be covered at our expense.

2. Reporting a Problem
If you notice an issue with the products or anything else on the order, please contact us at artisalifeline@gmail.com with your order details and photographs of the issue.

3. Return Address & Process
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you.
Unclaimed returns are donated to charity after 30 days. If Printful’s facility is not used as the return address, you become liable for any returned shipments you receive.

4. Wrong Address
If the address provided is considered insufficient by the courier, the shipment will be returned to Printful’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

5. Unclaimed Shipments
Shipments that go unclaimed are returned to Printful’s facility. You will be liable for the cost of reshipment.

6. Returns by Customer
We recommend customers contact us before returning any products. Except for customers in Brazil, we do not refund orders for buyer’s remorse.
Returns for size exchanges or other discretionary reasons must be covered at your expense. Customers in Brazil may return products within 7 consecutive days of receipt, provided the product is unused and in its original condition.

7. EU Consumer Notice
In accordance with Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not be provided for:
1. Goods made to the consumer’s specifications or clearly personalized.
2. Sealed goods unsealed after delivery and unsuitable for return due to health or hygiene reasons.

8. Governing Language
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for convenience.

For questions, contact us at artisalifeline@gmail.com.